Welcome to SOVA. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making any purchase.

1. General

These Terms & Conditions govern your use of the SOVA website and your purchase of any products from us. By visiting our site or placing an order, you accept these terms in full. SOVA reserves the right to update or modify these terms at any time without prior notice.

2. Products and Availability

All products displayed on our website are subject to availability. While we strive to ensure accurate descriptions, minor variations in color, texture, or dimensions may occur due to photography and manufacturing processes. SOVA reserves the right to discontinue or modify any product without notice.

3. Orders and Payments

Orders are confirmed only after full or partial payment has been received.
Prices displayed on the website are inclusive of VAT unless stated otherwise.
SOVA reserves the right to refuse or cancel any order in case of pricing errors, product unavailability, or payment verification issues.
Accepted payment methods include major credit/debit cards and any other methods listed at checkout.

4. Delivery & Collection

We offer home delivery and store pickup options. Delivery timelines vary depending on product availability and location. Customers are responsible for ensuring accurate delivery information and accessibility. Full details can be found in our [Shipping Policy].

5. Returns & Exchanges

Products may be returned or exchanged in accordance with our [Return Policy]. Returned items must be unused, in original packaging, and accompanied by proof of purchase. Custom-made or clearance items are not eligible for return unless defective.

6. Cancellations

Orders may be cancelled before dispatch by contacting our Customer Service team. Once the order has been shipped or prepared for delivery, cancellation may not be possible, and a restocking fee may apply.

7. Warranty

SOVA products are covered by a limited warranty against manufacturing defects, as stated in the product description. The warranty does not cover normal wear and tear, misuse, or improper handling.

8. Liability

SOVA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your personal information is handled in accordance with our [Privacy Policy]. We take reasonable measures to protect your data but cannot guarantee complete security over the internet.

10. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the UAE courts.

Furniture terms & conditions